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Here are our most frequently asked questions:
What is digital video recording?
How is digital recording better than video?
How do I see pictures from a remote location?
Can I use existing cameras with this system?
What guarantee do I have for this product?
Will I have to buy anything else after purchasing this system?
How do I know if I purchase this system now, that the price won’t drop next year?
How far can I go back to retrieve images?
Can I back recordings up permanently?
How is the system protected from unauthorized access?
Do I need special lines or connnections installed to be able to view remotely?
Is the system easy to operate?
How can I get help or tech support when I need it?
Why is the Remote Surveillance system better and why should I buy it?
What is digital video recording?
Digital video recorders (DVR) allows video images to be saved onto a computer hard drive. It is a revolutionary technology that is replacing old “time lapse video” due to DVR’s better reliability, better image quality, better capabilities, better viewing options, and better access and storage of video data.
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How is digital recording better than video?
VCRs have low-resolution levels which provide pictures to be grainy and not clear. Videotapes degrade within a short time to cause even more decomposition or become totally inaccessible. Video heads need cleaning from time to time or the video tape can come apart and jam inside the unit.
With DVR you don’t need to change tapes or even touch the system for long periods of time. DVR allows data to be recorded on multiple medium formats and gives better reliable surveillance. Backups can be accurately scheduled and made from multiple locations which in itself gives better security monitoring.
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How do I see pictures from a remote location?
You can use dial-up or high speed internet access and a standard web browser such as MS Explorer or Netscape. You simply dial in a telephone number from a computer modem to the system’s location and begin viewing (see demo).
With dial-up access, your frame rate is limited to 2 frames every 5 seconds. A better alternative is a DSL or cable modem connection, which can generally display 2-3 frames per second.
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Can I use existing cameras with this system?
Yes, you can use old, new, B/W and color CCTV cameras with the Remote Surveillance system, however, the cameras will need to have BNC connectors. Our technicians can handle almost any functionality that you would want in DVR.
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What guarantee do I have for this product?
Remote Surveillance offers a 0-Risk 30-Day Money Back Guarantee if you are not satisfied with our product. We also offer a full 1-year guarantee for cameras, computers and accessories.
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Will I have to buy anything else after I’ve purchased this system?
No, the package is fully complete and ready to begin service.
However, Remote Surveillance offers off-site monitoring and system maintenance plans. Please click here for more information.
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How do I know if I purchase this system now, that the price won’t drop next year?
The Remote Surveillance system’s price will not decrease significantly anytime soon because the sytem is already priced at an extremely low rate. All hardware and software that provided with the system are quality components and priced to be competitive and to function properly for years to come. The small investment for peace of mind security pays for itself within a few months. There is not a way for this system to be priced lower without sacrificing quality and ongoing support.
Please note: We expect this product to actually increase in cost in the coming months.
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How far can I go back to retrieve images?
The Remote Surveillance system is capable of up to a month a call-back time, however, this depends on the size of your computer’s harddrive. For example a 60 gigabyte hard drive can store video surveillance for up to one month. Larger hard drives are available for longer access times.
You have the option of backing up all recorded activity on inexpensive CDs, DVD, or video from one or multiple locations.
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Can I back recordings up permanently?
Yes, simply select the back-up option you wish in the software settings and transfer the data to a CD, DVD, Camcorder or video.
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Can I add more cameras?
Yes, you can add up to 8 cameras per system and you have options of camera types. Should you need more cameras Remote Surveillance can customize a system to your needs.
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How is the system protected from unauthorized access?
The system is securely protected from unauthorized access. Only the system administrator can add operators and grant them with different access permissions.
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Do I need special lines or connections installed to be able to view remotely?
No, the system works on standard telephone lines. The system is capable of transmitting live and recorded images through regular phone lines or over TCP/IP networks. Multiple users can access it over LAN and the Internet.
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Is the system easy to operate?
The system is very easy to operate and you can be up and running within a few hours. Software is easy to configure to your precise needs, plus tech support is only a phone call or email away!
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How can I get help or tech support when I need it?
Simply call or email us with your question. However, we will from time to time check-in with you to be sure your system is functioning to your satisfaction.
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Why is this system better than standard security VCR and why should I buy it from Remote Surveillance?
Soon, all surveillance will be done digitally. DVR provides more capability and options that far exceeds a time-lapsed video based system. DVR is more reliable and more secure than its counterpart, plus DVR is far cheaper to setup, operate, backup and maintain.
Remote Surveillance is committed to providing you a quality product and quality service. We take a more direct approach to satisfy our customers by walking them through product features and explaining in detail what they can expect. We are always available and should you run into any problems we’ll be there to solve them.
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Should you have more questions, please contact President.
Here’s what our customers are saying...
This is the best thing I could’ve done to see what’s really happening in my office while I’m away.
Thank you - Thank you - Thank you!
J. Siegfried, Marketcom
We are thrilled to be able to dial-in and see our back docking bay. It was one of our most vulnerable areas of product loss.
S. Molu, CompuBiz
We installed an unobtrusive camera above our cash register. We now see a clear difference in monthly revenues.
J. Horton, The Edge Night Club
I do a lot of traveling... There is an alarm on the house where police are notified if an intruder is detected. But now I have an added peace of mind to know that I can simply dial-in and see the interior of my house. It was well worth the investment. I’m glad you found me.
H. Harrison, Consultant
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